The dmConnect Service Plan is designed simply to divert to a single destination number of your choice, though this can be an International or a Mobile number, or even a VoIP PBX/switchboard (via SIP or IAX2).

With the dmConnect Service Plan, simplicity is the order of the day. This Plan only allows you to directly divert your dmNumber to a single destination number, though this can be easily set and instantly changed via an online control panel, and diverts to mobiles and International destinations are possible. No Voicemail is provided as standard, nor is it an optional extra, but you can configure your number to directly divert to the optional dmAnswers 24/7 live human receptionist answering service.

Divert via SIP / IAX2 VoIP Trunk: dmConnect is the only Service Plan that allows you to divert incoming calls over the internet to a SIP or or IAX2-compatible VoIP PBX or switch, such as an Asterisk, TrixBox or VoIPNow! server (with automatic fall-back diversion to a conventional phone number if required).

Please note that diverting using a VoIP trunk is an advanced feature and requires you to have a reasonable understanding of TCP/IP, network, firewall and professional VoIP technology (it is not Skype-compatible). It also requires that you understand how to install, use and configure your VoIP PBX or switch software. Reliability and voice quality will depend on the quality, speed, latency and configuration of your internet connection and network, over which we have no control.

View prices & Choose a Number Now!

Need more Features? Not the Right plan for you?

If you need extra functionality, like number hunting, fax to email, voicemail and virtual multi-line, multi-department switchboards then please consider one of our other call-handling Service Plans:

Our dmVoice Service Plan offers voicemail and number hunting facilities. Learn more about dmVoice

Our dmSwitchboard Service Plan gives you sophisticated virtual switchboard facilities. Learn more about dmSwitchboard

Our dmFax Service Plan turns your 0870 number into a virtual fax machine. Learn more about dmFax

 

We offer three different Price Plans (tariffs) for 0870 numbers on the dmConnect Service Plan; Base, Pro and Enterprise.

The recommended Base Price Plan will be suitable for most customers. However, customers expecting very high call volumes may prefer our Pro or Enterprise Price Plans as these can allow you to reduce the cost of diverting to various destinations.

0870 numbers dmConnect Signup fee Monthly Rental Rental Details Destination UK-Geo VOIP-Trunk UK MBL O2 UK MBL Orange UK MBL T-Mobile UK MBL Three UK MBL Vodafone Spain USA Others... Volume Discount

Base (Recommended) Free £3.00 + VAT Paid annually in advance Day (cnct) Day (ppm) 0.60 1.25 0.00 0.00 0.00 10.00 0.00 10.00 0.00 10.00 0.80 19.00 0.00 10.00 1.50 4.00 1.50 3.50 View Full Pricelist Not Available

Pro Free £9.00 + VAT Paid quarterly in advance Day (cnct) Day (ppm) 0.50 1.10 0.00 0.00 0.00 9.50 0.00 9.50 0.00 9.50 0.30 16.00 0.00 9.50 0.75 3.00 0.75 3.00 View Full Pricelist Not Available

Enterprise Free £19.00 + VAT Paid quarterly in advance Day (cnct) Day (ppm) 0.00 1.00 0.00 0.00 0.00 9.00 0.00 9.00 0.00 9.00 0.15 13.02 0.00 9.00 0.25 1.33 0.25 1.18 View Full Pricelist Not Available

ppm = Pence Per Minute call charge (or amount of revenue generation if negative)
cnct = Call Connection Charge, which applies to all calls irrespective of length (no Call Connection Charge applies if none shown)
UK Geo = UK Geographic numbers (e.g. Normal landline numbers, such as those starting 01 and 02)
Total =0.0ppm (Free Destinations) = Total number of destinations that are free to divert to (but do not generate revenue).
Total <0.0 (Revenue Generating) = Total number of destinations where revenue will be generated.

 

Important Notes:

• All prices exclude VAT
• Rental must be paid in advance as specified in the price tables
• Gold Numbers attract an additional one-off fee which must be paid at signup in addition to any standard signup fee
• A negative divert cost (e.g. -1.2ppm) indicates revenue generation (see below for details)
• You must add pre-paid credit to your account in order to enable non-free or non-revenue-generating diversions
• Terms and Conditions apply to all our numbers and services. Please click here to view them.

Revenue generation:
Revenue Generation is not possible with 0870 Numbers.

Instead of just being able to divert to one destination number, the dmVoice Service Plan allows you to configure up to four different numbers that can be set up as a hunt group. You can also set things up so that different numbers are automatically diverted to out of office hours. Voicemail is provided as standard.

With dmVoice, you can pre-program up to two "home" divert numbers, two "Work" divert numbers, two "Mobile" divert numbers and one "Other" divert number, though "Home", "Work", "Mobile" and "Other" are just labels -- you can use any type of telephone number, mobile, landline or international, for any of them.

Using your control panel, with a click of your mouse you can instantly configure your dmNumber to directly divert to any of these numbers, or directly to the standard voicemail facility if you don't want to be disturbed at all. Your control panel also allows you to change the pre-programmed divert numbers easily and instantly.

Hunt group features:
The real power of the dmVoice Service Plan is in its "program" or hunt group mode. When you enable this, your number will "hunt" for someone to answer an incoming call by automatically calling up to four of your pre-programmed divert numbers, as follows:

When someone calls your number during working hours (which are permanently configured as being from 8:30am to 6pm, Monday to Friday and cannot be changed) it will try calling the first of your two "Mobile" numbers (remember that these numbers can be landline or international numbers - they don't actually have to be mobile numbers).

If there is no answer or the line is engaged or even if whoever answers the call rejects it then our system will automatically try the second "Mobile" number (A call can be rejected, without the caller knowing, very easily - your number can be configured to automatically play a recorded message saying "Press # to accept the call" when a call is answered - but before the caller is put through. If you hang up, or do nothing, the call is rejected).

If at this stage there is still no answer our system will go on to try the first of the two "Work" numbers, and then the second. Finally, the call will be diverted to voicemail if absolutely nobody can answer the call at all (voicemail can also be completely disabled if you wish).

Outside working hours dmVoice will automatically substitute the two "Home" numbers for the two "Work" numbers, allowing you additional flexibility and making sure callers can reach you whenever possible, no matter where you might be.

Of course you can leave one or more "Work", "Home" or "Mobile" numbers blank if you only need two or three number hunting, or no hunting at all, and you can effectively disable the Work/Home number substitution by simply entering the same telephone numbers for "Home" and "Work".

Voicemail:
Any message that is left for you on voicemail is sent to you as an email containing a recording of the message which you can play back on your PC. You can also call a special control number using an ordinary phone to pick up messages when you are away from your desk, just like you can with more conventional voicemail.

The control number also allows you to record your own voicemail greeting message over the phone, but you also have the option of recording it on your PC and then upload to our system using your online control panel.

For a more personal and professional touch, you may want to consider our dmAnswers 24/7 live human receptionist option instead of using voicemail.

View prices & Choose a Number Now!

Not the right set of features for your needs?

If dmVoice doesn't do what you want then please consider one of our other call-handling Service Plans:

Our dmConnect Service Plan offers simple, single-number diverts and VoIP Trunk compatibility. Learn more about dmConnect

Our dmSwitchboard Service Plan gives you sophisticated virtual switchboard facilities. Learn more about dmSwitchboard

Our dmFax Service Plan turns your dmNumber into a virtual fax machine. Learn more about dmFax

 

We offer three different Price Plans (tariffs) for 0870 numbers on the dmVoice Service Plan: Base, Pro and Enterprise.

The recommended Base Price Plan will be suitable for most customers. However, customers expecting very high call volumes may prefer our Pro or Enterprise Price Plans as these can allow you to reduce the cost of diverting to various destinations.

0870 numbers dmVoice Signup fee Monthly Rental Rental Details Destination UK-Geo Mailbox/IVR UK MBL O2 UK MBL Orange UK MBL T-Mobile UK MBL Three UK MBL Vodafone Spain USA Others... Volume Discount

Base (Recommended) £19.95 + VAT £5.00 + VAT Paid semi-annually in advance Day (cnct) Day (ppm) 2.40 2.50 1.80 0.00 2.60 13.50 2.60 15.00 2.60 15.00 2.60 18.50 2.60 13.50 3.30 4.00 3.30 3.50 View Full Pricelist Not Available

Pro £19.95 + VAT £9.00 + VAT Paid quarterly in advance Day (cnct) Day (ppm) 1.80 1.50 1.20 0.00 1.50 11.00 1.50 12.00 1.50 12.00 1.50 15.00 1.50 11.00 1.95 3.00 1.95 3.00 View Full Pricelist Not Available

Enterprise £19.95 + VAT £19.00 + VAT Paid quarterly in advance Day (cnct) Day (ppm) 1.20 1.23 0.80 0.00 0.95 8.95 0.95 9.89 0.95 9.89 0.95 12.39 0.95 8.95 1.05 1.33 1.05 1.18 View Full Pricelist Not Available

ppm = Pence Per Minute call charge (or amount of revenue generation if negative)
cnct = Call Connection Charge, which applies to all calls irrespective of length (no Call Connection Charge applies if none shown)
UK Geo = UK Geographic numbers (e.g. Normal landline numbers, such as those starting 01 and 02)
Total =0.0ppm (Free Destinations) = Total number of destinations that are free to divert to (but do not generate revenue).
Total <0.0 (Revenue Generating) = Total number of destinations where revenue will be generated.

 

Important Notes:

• All prices exclude VAT
• Rental must be paid in advance as specified in the price tables
• Gold Numbers attract an additional one-off fee which must be paid at signup in addition to any standard signup fee
• A negative divert cost (e.g. -1.2ppm) indicates revenue generation (see below for details)
• You must add pre-paid credit to your account in order to enable non-free or non-revenue-generating diversions
• Terms and Conditions apply to all our numbers and services. Please click here to view them.

Revenue generation:
Revenue Generation is not possible with 0870 Numbers.

The most sophisticated plan when it comes to features and facilities, as its name suggests the dmSwitchboard Service Plan allows you to configure your dmNumber to act as a multi-line virtual switchboard, without having to invest in any extra lines or equipment.

In this extremely powerful Plan, when a caller rings your dmNumber, they will be greeted with your own personal greeting message, and then asked to choose from various options by pressing keys on their telephone keypad - with all options configured and chosen by you. For example, your greeting message might be something like "Thank you for calling Cymru 1 Limited. Please press 1 for Sales, 2 for Accounts, 3 for Customer Relations....."

Depending on the option the caller chooses, their call will then be diverted to a either a single telephone number or to a hunt group of different numbers of your choosing (for example numbers for different members of a sales team located in different parts of the country or indeed of the world). Different individual numbers or hunt group numbers can be configured for each "department" that you have configured for the caller to choose from.

When the call is transferred to any of these numbers, the person answering the call will be told which of your dmNumbers was called and also the "department" the caller chose (these will be spoken by our computer in the form of a name you can define for your dmNumber, for example "freephone" and the name of the department, for example "sales"). They can then accept the call by pressing # or reject it by hanging up or doing nothing. If the call is rejected then the next person in the hunt group will be tried if more than one number has been configured.

Of course voicemail is always on hand to take the call if no-one is available to take a call. And, if you wish, you can set automatic opening and closing times, with callers automatically being diverted to voicemail when your office is closed. Or, for a small additional monthly fee, you can have calls you can't answer yourself diverted to our optional dmAnswers service, a live human receptionist/answering service, available 24 hours a day, 7 days a week.

Announce-only departments: As well as normal departments consisting of different telephone numbers to divert the call to, you can also define "information" departments. When the caller presses a number key on their telephone corresponding to one of these types of department, they will hear a set of recorded information messages which you can record yourself. In this way, you can provide callers with information on your opening hours, directions to your office or shop, details of special offers and so on, all without ever answering the phone.

Record your own greetings and announcements: You can choose to record all the greetings and announcements that callers will hear when they call your dmNumber, or you can opt to use our automated and surprisingly realistic text to speech synthesizer to do all the work for you.

If you want to record the greetings and announcements yourself, all you have to do is make the recordings on your computer, and upload them to our systems via your control panel, or alternatively record the greetings over the phone, without the use of a computer, by calling the special control number.

Using the text-to-speech synthesizer is even easier than recording your greetings and announcements. All that's required for this is for you to login to your control panel and type in the words you want used - these will then be automatically converted to speech when someone calls your number..

Hold and Transfer: Just like a real switchboard and phone system, once you answer a call you can put the caller on hold (at which point they will hear some music), and even transfer a call to another destination ( a process known as a "Mid call transfer").

Mid Call Transfer is an extremely useful feature, allowing you to speak to the person you are transferring the call to before putting the caller through - by doing so you can inform them of who is calling and why. As you might expect, additional per minute call charges do apply when transferring calls like this. These are the same as the normal divert prices for 0207 dmNumbers and like all divert charges depend on the Price Plan and divert destination you choose.

View prices & Choose a Number Now!

Not the right set of features for your needs?

If dmSwitchboard doesn't do what you want then please consider one of our other call-handling Service Plans:

Our dmConnect Service Plan offers simple, single-number diverts and VoIP Trunk compatibility. Learn more about dmConnect

Our dmVoice Service Plan offers voicemail and number hunting facilities. Learn more about dmVoice

Our dmFax Service Plan turns your dmNumber into a virtual fax machine. Learn more about dmFax

 

We offer three different Price Plans (tariffs) for 0870 numbers on the dmSwitchboard Service Plan: Base, Pro and Enterprise.

The recommended Base Price Plan will be suitable for most customers. However, customers expecting very high call volumes may prefer our Pro or Enterprise Price Plans as these can allow you to reduce the cost of diverting to various destinations.

0870 numbers dmSwitchboard Signup fee Monthly Rental Rental Details Destination UK-Geo Mailbox/IVR UK MBL O2 UK MBL Orange UK MBL T-Mobile UK MBL Three UK MBL Vodafone Spain USA Others... Volume Discount

Base (Recommended) £19.95 + VAT £7.50 + VAT Paid semi-annually in advance Day (cnct) Day (ppm) 3.00 2.50 2.40 0.00 3.20 13.50 3.20 15.00 3.20 15.00 3.20 18.50 3.20 13.50 3.90 4.00 3.90 3.50 View Full Pricelist Not Available

Pro £19.95 + VAT £14.00 + VAT Paid quarterly in advance Day (cnct) Day (ppm) 2.40 1.50 1.80 0.00 2.10 11.00 2.10 12.00 2.10 12.00 2.10 15.00 2.10 11.00 2.55 3.00 2.55 3.00 View Full Pricelist Not Available

Enterprise £19.95 + VAT £27.00 + VAT Paid quarterly in advance Day (cnct) Day (ppm) 1.60 1.23 1.20 0.00 1.35 8.95 1.35 9.89 1.35 9.89 1.35 12.39 1.35 8.95 1.45 1.33 1.45 1.18 View Full Pricelist Not Available

ppm = Pence Per Minute call charge (or amount of revenue generation if negative)
cnct = Call Connection Charge, which applies to all calls irrespective of length (no Call Connection Charge applies if none shown)
UK Geo = UK Geographic numbers (e.g. Normal landline numbers, such as those starting 01 and 02)
Total =0.0ppm (Free Destinations) = Total number of destinations that are free to divert to (but do not generate revenue).
Total <0.0 (Revenue Generating) = Total number of destinations where revenue will be generated.

 

Important Notes:

• All prices exclude VAT
• Rental must be paid in advance as specified in the price tables
• Gold Numbers attract an additional one-off fee which must be paid at signup in addition to any standard signup fee
• A negative divert cost (e.g. -1.2ppm) indicates revenue generation (see below for details)
• You must add pre-paid credit to your account in order to enable non-free or non-revenue-generating diversions
• Terms and Conditions apply to all our numbers and services. Please click here to view them.

Revenue generation:
Revenue Generation is not possible with 0870 Numbers.

When a number is configured to use the dmFax Service Plan, your dmNumber acts as a fax machine so that any faxes sent to your number will automatically be converted to a PDF document (or one of several other formats if you wish), and sent to you by email.

When you select the dmFAX Service Plan your dmNumber will always act as a dedicated fax number - dmFAX cannot automatically differentiate between a voice call and a fax call.

Through your control panel you can select which email address you want the converted fax to be sent to, and which format you would like the fax to be converted to (PDF, TIFF, PCX, DCX). In general we recommend that you select the PDF option, as this allows greater flexibility when it comes to faxes with multiple pages.

Up to 30 incoming faxes can be received at once on a dmNumber set up to use the dmFax Service Plan so your "fax lines" should rarely be engaged unless huge numbers of people all send you faxes at once.

Fax Spillover:
When your number is configured with the dmFAX Service Plan, you will find that as well as being able to specify an email address for the converted fax to be set to, it is also possible to set divert destination numbers via your online control panel, in much the same way as you can with the dmVoice Service Plan. By entering your existing physical fax number or numbers here, dmFAX will act as a spillover fax line, allowing your normal fax machine to accept the majority of your faxes, and with dmFAX only accepting the fax when your fax machine is busy.

View prices & Choose a Number Now!

Not the right set of features for your needs?

If dmFax doesn't do what you want then please consider one of our other call-handling Service Plans:

Our dmConnect Service Plan offers simple, single-number diverts and VoIP Trunk compatibility. Learn more about dmConnect

Our dmVoice Service Plan offers voicemail and number hunting facilities. Learn more about dmVoice

Our dmSwitchboard Service Plan gives you sophisticated virtual switchboard facilities. Learn more about dmSwitchboard

 

We offer three different Price Plans (tariffs) for 0870 numbers on the dmFax Service Plan, Base, Pro and Enterprise.

The default Base Price Plan will be suitable for most customers. We do not recommend using dmFAX with the Pro or Enterprise tariffs unless you intend to make use of the Spillover option mentioned above and the destination number is more cost-effective to divert to on the Pro or Enterprise Plans.

The pence per minute cost when dmFAX directly answers an incoming fax call (no fax spillover) and sends the fax to your email mailbox will be the rate shown in the "Mailbox/IVR" row.

The pence per minute cost (or revenue generated) when dmFAX diverts to your real fax machine (spillover mode in use) will depend on the divert destination (e.g. UK Geo) - please see the appropriate row in the price table below or in the full price list.

0870 numbers dmFax Signup fee Monthly Rental Rental Details Destination UK-Geo Mailbox/IVR UK MBL O2 UK MBL Orange UK MBL T-Mobile UK MBL Three UK MBL Vodafone Spain USA Others... Volume Discount

Base (Recommended) £19.95 + VAT £5.00 + VAT Paid semi-annually in advance Day (cnct) Day (ppm) 0.60 2.50 0.00 0.00 0.80 13.50 0.80 15.00 0.80 15.00 0.80 18.50 0.80 13.50 1.50 4.00 1.50 3.50 View Full Pricelist Not Available

Pro £19.95 + VAT £9.00 + VAT Paid quarterly in advance Day (cnct) Day (ppm) 0.60 1.50 0.00 0.00 0.30 11.00 0.30 12.00 0.30 12.00 0.30 15.00 0.30 11.00 0.75 3.00 0.75 3.00 View Full Pricelist Not Available

Enterprise £19.95 + VAT £19.00 + VAT Paid quarterly in advance Day (cnct) Day (ppm) 0.40 1.23 0.00 0.00 0.15 8.95 0.15 9.89 0.15 9.89 0.15 12.39 0.15 8.95 0.25 1.33 0.25 1.18 View Full Pricelist Not Available

ppm = Pence Per Minute call charge (or amount of revenue generation if negative)
cnct = Call Connection Charge, which applies to all calls irrespective of length (no Call Connection Charge applies if none shown)
UK Geo = UK Geographic numbers (e.g. Normal landline numbers, such as those starting 01 and 02)
Total =0.0ppm (Free Destinations) = Total number of destinations that are free to divert to (but do not generate revenue).
Total <0.0 (Revenue Generating) = Total number of destinations where revenue will be generated.

 

Important Notes:

• All prices exclude VAT
• Rental must be paid in advance as specified in the price tables
• Gold Numbers attract an additional one-off fee which must be paid at signup in addition to any standard signup fee
• A negative divert cost (e.g. -1.2ppm) indicates revenue generation (see below for details)
• You must add pre-paid credit to your account in order to enable non-free or non-revenue-generating diversions
• Terms and Conditions apply to all our numbers and services. Please click here to view them.

Revenue generation:
Revenue Generation is not possible with 0870 Numbers.