In this section you'll find information that should help you solve any problems you might be having with connecting to the Internet using the Cymru 1 Connect 247 service
Many connection problems stem from your modem. Since there are thousands of different models of modem, we can't cover them all there. So, before you do anything else, we suggest that you follow the instructions provided with your modem to check that it is working correctly. If it is working, then read on. If your modem does not appear to be working, please contact your modem manufacturer or PC vendor before continuing.
IMPORTANT: From 27/11/2009, our 0845 080 xxxx Pay As You Go dial-up numbers changed to 0844 055 xxxx numbers. For more information please visit the News page. If you are a Pay As You Go dial-up customer and you are having difficulty connecting to the Internet or sending and receiving email and you have not changed your dial-up number, please do so immediately.
PLEASE NOTE: Cymru 1 Limited cannot be held responsible for any charges customers of our Connect 247 unmetered services may incur if your computer is not correctly configured to connect to the Internet via the appropriate toll-free (no call charge) number for the Connect 247 Unmetered service you use. You should therefore be sure to check that the number your computer dials to connect to the Internet begins with 0808. If it begins with any other number than you will be charged for the call.
Please select from the following in order for us to take you to the most relevant information as quickly as possible:
Windows Vista:
I use Windows Vista and need help setting up or trouble-shooting my dial-up connection
General problems:
I have a 56k modem but I can only ever connect at slower speeds (e.g. 28.8, 33.6, 42.0)
Connection problems:
1) I don't get my phone bills from BT and I can't connect
1a) I am Ex Directory or I subscribe to BT Privacy/Withhold my number and I can't connect
2) I'm occasionally getting 619 or 691 (invalid username/password) errors. What does this mean?
3) I just can't connect and I need to trouble-shoot my connection
4) I need to set up my connection manually (recreate from scratch)
5) My connection keeps dropping or seems very slow. What can I do about it?
6) It takes an unusually long time for my connection to be established after my modem dials.
ISDN and router problems:
I have an ISDN or Highway Line. How do I connect at 128K instead of just 64K?
I have an ISDN Router. How do I configure it?
Other problems:
Other frequently asked questions
(This links to the main Frequently Asked Question
list in the Connect 247 section of our website)
If you are used to using Windows XP, or if you are a new computer user, Windows Vista can be a bit overwhelming at first. Indeed, a simple task such as setting up or trouble-shooting a dial-up connection can be very long-winded and confusing - it is even a challenge to try and figure out how to begin! In this section we will try to help you get to grips with Vista and how to find, setup or adjust the necessary settings.
One of the most confusing things about Vista stems from the fact that there are many ways to get to the same settings, and that depending on how your computer is set up you may see different things on your screen. So do not be alarmed if at first you do not see some of the things you'll see in the screen shots on this page, especially the "Welcome Centre". Please just read through all the information you'll find regarding Vista on this page - once you have done so you will find things far less confusing and easier to deal with.
The Welcome Centre:
On new installations of Windows Vista, when you start your computer and Vista has finished loading you will see the Welcome Centre on your screen. It looks like this:
You can think of the Welcome Centre as a starting point from which you can achieve a number of common tasks, including setting up an Internet connection for the first time.
If you do not see the Welcome Centre when Vista has finished loading do not worry. It is not necessary to start from the Welcome Centre. We'll show you how to get to the necessary settings without using the Welcome Centre a little later. Alternatively you can launch the Welcome Centre manually by clicking on the Start Button, clicking on Control Panel, then clicking on "Getting started with Windows" which is right at the top of the control panel, under the heading "System and Maintenance" (if you do not see that heading, click on the words "Control Panel Home" which you'll see at the top left hand side of the Control Panel window then look again).
To set up a dial-up internet connection from the Welcome Centre, click on the words "Connect to the Internet" that you'll see in the middle section of the Welcome Centre. Very little will appear to happen but in fact the top half of the Welcome Centre will completely change and talk about the Internet. It looks like this:
To continue, click on the words "Connect to the Internet" that you'll see on the right in the top part of the Welcome Centre
You should NOT see the following:
If you see a page similarly to the one above it means you are already connected to the Internet - probably via a network - or that Vista is seriously confused (or of course you could already be online!)
You might see something similar to the following screen show though:
If you see something similar to the the screen shot above it means you have already set up, or attempted to set up, a connection to the Internet. Right now we want to concentrate on creating a new connection (in case there was a problem with the setup of any old connection) so if you do see a windows like the screen shot above, please select "No, create a new connection" and click on the Next button.
You will now see a window like the one below:
Select Dial-up by clicking on that part of the screen.
You will then see a windows like this:
In the Dial-up phone number section, enter the correct dial-up telephone number for the service you subscribe to. For all our Unmetered (e.g. Lite, Standard, Evenings and Weekends) dial-up products the number starts 0808 991 (followed by four additional digits). For our Pay As You Go products, the number is either 0844 055 7049 (for our "no signup" option) or 0844 055 7073 for our standard PAYG service.
In the Username box, enter your dial-up username. You chose this when you signed up (unless you are using the Pay As You Go - No Signup option). ALL dial-up usernames take the form xxx@cymru247 where you chose the xxx part during the signup process. Note that there is no .net at the end of the cymru247. This is a username, not an email address nor a website address, and therefore does not need to end in .net. For users who are on our "Pay As You Go - No signup" option, where you do not need to choose a username, you should use dial@cymru247 as the username. ONLY users on the "Pay As You Go - No Signup" option should use this username, however - please do not attempt to use it if you are a Lite, Standard, Evenings and Weekends (etc) customer.
In the password box, enter the password you selected when you signed up. Note that passwords are a maximum of 8 characters long. Passwords (and usernames) are CaSE SENsitiVE to please be careful when typing. A very neat feature of Windows Vista is that you can see exactly what you are typing in as the password (instead of it being hidden by blobs) if you put a tick in the tick box below that says "Show Characters"
Make sure there is a tick on the box that says "Save Password"
In the final box, you need to give your connection a name. You can enter anything you like here. It is purely a descriptive name that Visa will use to label the icon it will create for this dial-up connection. We suggest you use something appropriate, however, like Connect 247 Lite if you have a Lite account, or Connect 247 Standard if you have a Standard account and so on.
If you intend to allow other people to use your computer, and intend giving each of them a different username and password to login to Vista itself, and you want them to be able to connect to the Internet then you should tick the final tick box that says "allow other people to use this connection".
Before you continue, it would be sensible to click on the words that say "Dialling Rules" to the right of the dial-up phone number. If you do so you will see a window like this:
Make absolutely sure that it says "United Kingdom" in the first line and change it if it does not. Incidentally, if it does not say United Kingdom you may have previously set up Vista incorrectly, causing it to use settings for another country for the keyboard and so on. In such a situation you may find that, for example, when you try to type the @ you get a " instead. You can correct this keyboard issue through the Vista Control Panel, under the Clock, Language and Region heading.
In the Area Code box, enter YOUR area code. DO NOT enter 0845, 0844 or 0808 - doing so will stop your connection from working. For example if you are in London you would enter 020 and if you are in Bangor, you would enter 01248. You do not need to enter anything else UNLESS you are ex-directory or you have asked BT to permanently withhold you telephone number (in both cases when you call someone they cannot see your telephone number displayed on their telephone). If you are ex-directory or you have asked BT to permanently withhold your telephone number you should enter 1470 in the box that says "If you dial a number to access an outside line, what is it?". Finally, click on OK to return to the main dial-up settings box.
You are nearly finished. The Connect button at the bottom of the settings window can now be clicked. Vista will then attempt to establish a dial-up connection to the Internet. A window similar to the following will appear as it does so:
And if Vista manages to connect without any errors you should see a window similar to the following:
If Vista has problems, however, you might see something like this:
This is not good. Something is wrong. We suggest you try again a few times before assuming it will not work at all.
If Windows reports that you are getting a 691 error (Username/Password incorrect) then it is likely that you are using the wrong username and password. Please triple check those settings. It is easy to get them wrong if you are not careful when typing. There are other reasons why you might get a 691 error, especially if you are ex-directory or have a non-BT phone line. You can read about them in a different section of this page by clicking here.
If Windows reports some other error then it is likely that your modem is not set up correctly, or is not plugged into your phone line. Try lifting the handset on your normal telephone and getting Vista to try the connection again. What can you hear? You should hear your modem dialling, then a short while later you should hear our modems answering by making some beeping and chirping noises. Your modem should then answer back (more loudly). If this is not what's happening, please make a note of what does actually happen and be sure to mention it when contacting technical support. You should also be sure to make a note of any errors Windows reports. Unfortunately we may not be able to help if the problem is simply down to a problem with your modem or phone line. For example if your modem is not dialling at all then you need to contact the company you purchased your computer from for additional help before contacting us.
WARNING: If you have installed Vista on top of WIndows XP (i.e. you had Windows XP on your computer and you have upgraded to Windows Vista, keeping all your original programs and files and so on intact) then there is always a possibility that Windows Vista has not loaded the correct drivers for your modem and this may be what is causing the problem. You should contact the manufacturer of the modem, or the company that supplied your computer, and ask them for help to make sure it is working correctly. You can, however, perform diagnostics yourself through the Windows Control Panel. Select Classic View (under Control Panel Home on the top left of the Control Panel window) and select Phone and Modem options. In the Modems tab, select your modem and click on the Properties button. Finally click on the Diagnostics tab and click on the Query Modem button. You should see quite a bit of information. If you don't see anything it is likely the modem is not working correctly.
Setting up connections without the Welcome Centre
The Welcome Centre is not the only way to create a dial-up connection in Vista.
From the Vista Control Panel, click on Control Panel Home (nothing may happen if you are already in the Control Panel Home mode) then select View Network Status and Tasks.
The window that appears may look a little like this but it may be quite different. It depends on the way your computer is set up. It does not matter if it looks different:
On the left of this window you'll see the words "Set up a connection or network". Click on those words. You'll see a window that looks like this:
Select "Setup a dial-up connection". DO NOT select "Connect to the Internet" - it won't work.
Click on the Next button
You will then be at the page where you enter your username, password and dial-up telephone number as outlines in the Welcome Centre section above. Click here to jump to that section.
Viewing, checking and modifying dial-up connections in Vista
There are many ways to display a list of your dial-up (and other) connections.
The simplest way to do it is to click on the Start button and click on the Connect To button. The screen shot below shows this more clearly.
When you click on the Connect to button, you'll see something similar to this:
To change the settings of a connection, right-click on it and select Properties.
You'll see something like this:
This is where you can check the phone number your have told Windows to use to connect to the internet is correct, and to change it if need be. Note that if you need to add the special 1470 code which is necessary if you are ex-directory or withhold your number, you can do so here by simply adding it before the 0808 or 0844 in the telephone number shown. Alternatively you can put a tick in the Use Dialling Rules, then click on the Dialling Rules button on the right. Make sure United Kingdom is shown in the first box. In the Area Code box, enter YOUR area code. DO NOT enter 0844 or 0808 - doing so will stop your connection from working. For example if you are in London you would enter 020 and if you are in Bangor, you would enter 01248. You do not need to enter anything else UNLESS you are ex-directory or you have asked BT to permanently withhold you telephone number (in both cases when you call someone they cannot see your telephone number displayed on their telephone). If you are ex-directory or you have asked BT to permanently withhold your telephone number you should enter 1470 in the box that says "If you dial a number to access an outside line, what is it?". Finally, click on OK to return to the main dial-up settings box.
Another way to get to your dial-up connections list is to use the Control Panel. Indeed, this is the best method to use if Vista is refusing to try to even dial a connection,
Go to the Control Panel. Make sure you are in the Control Panel Home mode by clicking on those words on the top left. Click on View Network Status and Tasks. You'll see a window that looks a little like this (but it may well be significantly different)
Click on the words Manage Network Connections.
You will see a window similar to the following. It may be arranged differently though. Don't worry. What's important is that you can see an icon representing your dial-up connection. In the screen shot it is shown at the top, and called Connect 247 payg.
Notice the green tick next to the icon. This indicates it is the default connection, which means it will be used whenever any program needs to connect to the Internet.
If there is no green tick, you can make the connection the default by right clicking on the icon and selecting "Set as default connection".
You can also check the phone number that it will use to dial-up to the internet by right-clicking on the icon and selecting Properties.
Connecting to the Internet with Vista
Assuming all is well, whenever you use a program that needs an Internet connection in order to work, Windows Vista will launch your dial-up connection automatically. If if does not, try setting it as the default connection as mentioned in the section above.
Alternatively you can simply double-click on the icon representing your dial-up connection. You can view this icon using either of the two methods mentioned in the section above.
What if I still can't get it to work?
It is possible that you have a problem with your modem or with some fundamental settings in Vista. It is also possible that you are using the wrong username or password, that there is a problem with your phone line, or that you are an ex-directory customer or have chosen to withhold your number and have not used the necessary 1470 code before the 0808 or 0844 dial-up number. Please contact our technical support department - we will do our best to help. But please be aware that unless you are getting a simple error (such as a 691 username/password incorrect) we may be unable to help you.
When using a conventional modem on a conventional telephone line (rather than using an ISDN adapter with an ISDN line), the maximum speed at which you can connect depends more than anything on the quality of your telephone line and modem.
The better the quality of the telephone line and modem, the faster you'll be able to connect, though we should point out that we have NEVER seen a 56k modem connect at speeds faster than 52k even with a following wind.
By telephone line quality, we mean how well the line is able to carry the special audio tones that modems use to transmit and receive data. Unfortunately it can be next to impossible to judge the quality of a line by ear alone - often the only way you'll be able to tell if you have a low quality line is by the fact that you can't connect at high speeds using a modem.
And by modem quality, we mean how well it is engineered, how well it is designed, and how well-written the software that is used to make it work is.
If you do only connect at very slow speeds, or have trouble establishing a connection at all, there are some things worth trying, before doing anything else:
1) Plug your modem into the master telephone socket instead of an extension socket, as many noise and quality problems are caused by poor cabling within your home or office.
2) Try unplugging all other devices (e.g. other phones, fax machines etc) from the telephone line for a while to see if this makes any difference
3) Obtain and install the latest drivers for your modem. Older drivers are unable to cope with line noise, or may not be as compatible with other devices as they should be, and installing newer drivers has been known to work wonders in many cases. Please contact the manufacturer of your PC or modem for details on how to obtain and install the latest drivers.
4) Last, but not least, try calling be BT's Faults department and ask them to test your line and increase the gain on your telephone line if necessary. This latter option makes your line a little bit "louder", and if you are lucky, it can work wonders, especially with lower quality modems.
Please also read and follow the instructions you'll find in the section below on solving "connection drop problems" as many of the same issues that can cause slow modem connections can also cause connections to drop completely. Click here to view this section.
In the section below you will find some general advice on things to check if you cannot connect, after which you will find detailed, step-by-step instructions on checking your Windows settings.
1) Alternative Carriers (or "CPS")
Customers who have BT telephone lines but use alternative carriers or CPS (i.e. customers who get a bill from BT for their line rental, but the bill for their telephone calls comes from another company) may need to route their Internet calls via BT rather than the alternative carrier in order to connect to the Internet successfully.
If you have set your computer to dial a special access number in order to route your Internet calls through your alternative carrier, please simply remove this special number from your computer's modem or dial-up configuration.
If you have a special box plugged into your telephone line that automatically routes all your calls through the alternative carrier, please ensure that you either :
a) Connect your computer to a telephone socket that is not connected to this box.
OR
b) Disable routing through the box for your Internet calls. Please contact your alternative carrier for information on how to do this - normally it is as simple as adding "##" or a special two or three number sequence before the start of the telephone number.
If you use what's known as carrier pre-selection (CPS), where you DON'T use a special code nor a special box but your phone bills still come from a company other than BT, try adding 1280 before the start of the telephone number (e.g. if the number your computer normally dials starts with 0808, change this to 12800808 or possibly 1280,0808 [the comma in this last example adds a short pause between the dialling of the 1280 and 0808] ). This 1280 code normally disables any carrier pre-selection that might be enabled on your line and ensures that the call is routed through BT.
1a) I am Ex Directory or I subscribe to BT Privacy/Withhold my number and I can't connect
The telephone number you call from is used as part of the authentication process along with your username and password. If you are Ex Directory, or you subscribe to BT Privacy, or you have asked BT to permanently withhold your number you will normally be unable to connect - Windows will display error 619 (Invalid username/password) when you try to do so.
In many cases all you need to do to resolve this issue is to add the code 1470 before the 0808 or 0844 number your computer dials to connect to the Internet. For example, if you are have a Connect 247 Lite account your computer will normally dial 0808 991 6178. In order to connect you should change this number to 1470 0808 991 6178.
Unfortunately in some rare cases - especially if you are an Ex Directory customer - this may not resolve the issue. In such cases please contact Technical Support and we will make a manual modification to your account to allow you to connect without difficulty. Please note that it can take 24 to 48 hours to arrange.
If you are unable to connect to the Internet, before contacting Technical Support for advice please check the error number that Windows displays and read the following:
I'm getting a 619 or 691 error (Windows says "Access was denied because the user name and/or password was invalid on the domain")
Getting 619 or 691 errors (where Windows tells you “Error 691: Access was denied because the user name and/or password was invalid on the domain” or similar) from time to time is normal. Getting them all the time is not.
If you experience 619 or 691 errors from time to time it will be almost certainly be due to the "contention ratio" that applies to your type of dial-up account rather than your password or username actually being incorrect (Windows, unfortunately, does not really understand the way modem dial-up accounts work, and will simply give this error because it does not know the real cause).
The contention ratio of a dial-up account represents the ratio of customers to available dial-up ports. The higher the contention ratio (15:1 is higher than 7:1), the more likely it will be that you will experience a 619 or 691 error from time to time, especially during busy periods.
As a very rough rule of thumb, customers using our Connect 247 Lite service, which has a contention ratio of 15:1, are likely to experience this error relatively often, and indeed may have to re-dial several times before they can establish a connection to the Internet, especially during busy periods. Customers using our Connect 247 Standard, ISDN Standard and Evening and Weekend services, which all have contention ratios of 10:1, should experience this error much less frequently. And customers using our Connect 247 Premium and ISDN Premium services, which have contention ratios of 7:1 should experience this error even less frequently - unless the cause is one of the ones listed below:
Getting 619 or 691 errors all the time or extremely often means something is wrong and you will need to investigate further to solve the problem.
Problems that can case you to experience 691 and 619 errors continually include:
1) Your dial-up password and/or your
dial up username really is incorrect.
2) You have exceeded the maximum monthly
usage limit for your account. To find out how many hours you have spent online, please login to your Connect 247 Control Panel from http://cp.cymru247.net, click on Connectivity, then on List, then on the [Usage] link you'll find on the far right hand side of the main part of the page.
3) You are attempting to connect to
the Internet via a telephone line other than the one
that you specified when you signed up with us..
4) You are a Connect 247 Evening and
Weekend or Twilight customer trying to connect outside the times
your account type is intended to be used.
5) Your account has been Suspended (normally due to non-payment). To check if your account has been Suspended, login to your Connect 247 Control Panel account from http://cp.cymru247.net , click on Connectivity, then on List. If the word SUSPENDED appears next to your account name then your account has been suspended. Please click here for information on how to rectify this situation.
6) You are ex-directory, you subscribe to BT Privacy or you have arranged for your number to be permanently withheld. Please click here to view information on this subject and how to resolve the issue.
Other Errors: You should not get any errors other than 691 or 619. But if you do experience other errors connecting to the Internet, please try re-dialling a few times, restarting your PC, and re-entering your username and password before contacting Technical Support - connection problems resulting in unusual errors are usually caused by problems with your modem, problems with your telephone line, problems at your exchange or problems with your configuration or Windows software. Some of these problems may last for only a few minutes and vanish as mysteriously as they appeared.
3) Configuration/Connection problems:
When your Connect 247 connectivity package is activated you are given the option of having your computer configured automatically for you by clicking on the Automatic Setup link shown next to the name of your package in the Connectivity | List section of the Connect 247 Control Panel. Alternatively, you can choose to enter the appropriate configuration information manually. If you use the automatic configuration option, or have correctly entered the information provided manually, you should be able to connect to our service without any problems. But things don't always go smoothly, do they? So, to help you get the bottom of the problem, on this page you'll find extensive instructions for checking your Windows dial-up connection settings under Windows 95, 98, Me, 2000 and XP.
But before you can do this you'll need to know two things: your dial up username and your dial up password.
You chose a password and username when you signed up for the connectivity package you chose through the Connect 247 Control Panel.
Your dial up password is the same as the password you chose.
Your dial up username is the same as the username you chose, with @cymru247 added to the end. So, if you chose david as your username, your dial up username would be david@cymru247.
If you aren't sure of your dial-up username or password, you'll find them listed in your Connect 247 Control Panel. Login from http://cp.cymru247.net , click on Connectivity, then on List, then finally on the [Setup Info] link to display the necessary information. To login to the Connect 247 Control Panel you will need to know your Control Panel username and password. These details will have been sent to you by email when you first signed up. If you have lost this email, please contact Technical Support (click here)
OK. Now, let's go on to check those settings. Since each version of Windows does things slightly differently, there is a different procedure to follow for each one. So the first step is to select your operating system from the following list. Doing so will make your browser jump to the part of this page dedicated to the operating system you have on your PC.
Windows 95 or 98 (including Windows 98SE/Second Edition)
If you have Windows Me installed on your PC, you need to click on the Start button, then select Settings, then Dial-Up Networking.
Doing so should bring up a new window on your screen containing your dial-up networking settings. There should be a minimum of two icons in this window, one labeled"Make a New Connection", and one labeled Connect 247 followed by the name of the package you have signed up for.
Use the RIGHT mouse button to click on the Connect 247 icon, and select Properties from the pop-up menu that appears. This will make a new window appear on your screen, showing the phone numbers that Windows should use to connect to the Connect 247 service. Country Code should read United Kingdom (44).
Area code will vary depending on the package you chose. For unmetered packages the Area Code should start 0808 (or 0800 if you have signed up for a Connect 247 account that support NTL telephone lines) and for metered packages (where you pay the for the Internet call charges) it should be 0844.
The telephone number will also vary depending on the package you chose.
You can find out what the Area Code and Telephone number should be by logging in to the Connect 247 Control Panel at http://cp.cymru247.net, clicking on the Connectivity option, then on the List option, and then finally on the Setup Info link next to the line showing the name of the connectivity package you have chosen to use.
If the Area code box is blank, and the entire number including the correct area code is listed in the Telephone Number box, please put a tick in in the box next to the words "Use area code and Dialling Properties" that you'll find slightly lower down. Then remove the area code (0808 or 0844) from the Telephone Number box and insert it in the Area Code box.
Below all this there is an area labeled "Connect Using". The name by which Windows refers to your modem or ISDN card should appear underneath this (e.g. something like Standard 56K modem, Standard Modem, SupraExpress, Eicon Diva channel 0 or similar). If it does not, click on the small downward pointing triangle to the right of the name of the modem listed - all the modems configured on your PC will then be listed. Simply select the correct modem.
Now click on the tab labeled Networking - you'll find it right at the top of the window, between the General tab and the Security Tab. Type of Dial-Up Server should read "PPP, Internet, Windows 2000/NT, Windows ME" and will probably be "grayed out" so you can't change it. Under Advanced Options, "Enable software compression" should be UNTICKED, as should "Record a log file for this connection" . Under "Allowed network protocols", the only box that should be ticked should be "TCP/IP".
Click on the TCP/IP Settings button. There should be a blob in the Server Assigned IP address, and not in the Specify a IP address. Similarly, there should be a blob in the Server Assigned name server address, and not in the Specify name server addresses.
There should be a tick in the Use IP header compression and Use default gateway on remote network. Other areas in this window where you might be able to enter text should be "grayed out".
Click on the OK button.
Now click on the Security tab (between Networking and Scripting). In Authentication, the username you see should be the same as your dial up username as described above (for example, david@cymru247). The Password should show a row of asterisks (*)s. These asterisks hide your actual password from prying eyes, but each * represents a letter or number in your password. If you like, you can use your mouse to highlight all the asterisks, press the key marked "Delete" on your keyboard, then type in your password again.
There should be nothing in the Domain field.
If you want your computer to connect using your Connect 247 account automatically without prompting you for a password every time it needs to connect to the Internet (e.g. if you run Internet Explorer), then putting a tick in the Connect automatically box will tell your computer to do so. With no tick in this box, your computer will only connect to the Internet if you give it permission to do so - by clicking on the CONNECT button on the dial-up networking window that appears when a program wants to connect to the Internet.
All the boxes in the Advanced security options box should be clear (not ticked).
Finally, click on the Dialling tab, which is at the top right of the window, next to Multilink.
There should be a tick in the "This is the default Internet connection" box. Of the three options below, most users will need to select the "Always dial my default connection" one.
You need not worry about the other options in this window, as they won't prevent you from connecting. They can be very useful though, as they can automatically disconnect your computer from the Internet if you've not used it for a while - very handy if you've left your computer accidentally connected and forgotten about it.
Now click on OK.
This takes you'll back to the main Dial-Up Networking window. Try double-clicking on the Connect 247 icon. It should connect you to the Internet when you do so.
If you still can't connect, please contact the Connect 247 technical support department. Click here for details on how to do so.
If you have Windows 95 or 98 (including Windows 98SE/Second Edition), you need to double click on the My Computer icon on your Windows desktop, then double-click on the Dial-Up Networking icon you see in the window that appears.
Use the RIGHT mouse button to click on the Connect 247 icon, and select Properties from the pop-up menu that appears. This will make a new window appear on your screen, showing the phone numbers that Windows should use to connect to the Connect 247 service. Country Code should read United Kingdom (44).
Area code will vary depending on the package you chose. For unmetered packages the Area Code should start 0808 (or 0800 if you have signed up for a Connect 247 package that supports NTL telephone lines) and for metered packages (where you pay the for the Internet call charges) it should be 0844.
The telephone number will also vary depending on the package you chose.
You can find out what the Area Code and Telephone number should be by logging in to the Connect 247 Control Panel at http://cp.cymru247.net, clicking on the Connectivity option, then on the List option, and then finally on the Setup Info link next to the line showing the name of the connectivity package you have chosen to use.
If the Area code box is blank, and the entire number including the correct area code is listed in the Telephone Number box, please put a tick in in the box next to the words "Use area code and Dialling Properties" that you'll find slightly lower down. Then remove the area code (0808 or 0844) from the Telephone Number box and insert it in the Area Code box.
Below all this there is an area labeled"Connect Using". The name by which Windows refers to your modem or ISDN card should appear underneath this (e.g. something like Standard 56K modem, Standard Modem, SupraExpress, Eicon Diva channel 0 or similar). If it does not, click on the small downward pointing triangle to the right of the name of the modem listed - all the modems configured on your PC will then be listed. Simply select the correct modem.
Now click on the tab labeled "Server Types" - you'll find it right at the top of the window, between the General tab and the Scripting tab. Type of Dial-Up Server should read "PPP, Internet, Windows 2000/NT, Windows 98" (or 95) and will probably be "grayed out" so you can't change it. Under Advanced Options, "Enable software compression" should be UNTICKED, as should everything else in this section. Under "Allowed network protocols", the only box that should be ticked should be "TCP/IP".
Click on the TCP/IP Settings button. There should be a dot in the "Server Assigned IP address", and not in the "Specify an IP address". Similarly, there should be a dot in the "Server Assigned name server address", and not in the "Specify name server addresses".
There should be a tick in the "Use IP header compression" and "Use default gateway on remote network". Other areas in this window where you might be able to enter text should be "grayed out".
Click on the OK button to get rid of the TCP/IP Settings window, and click on OK again in the other window (the one with the TCP/IP Settings button you clicked earlier).
The Windows Dial-Up Networking window with the Connect 247 and Make New Connection icons should be visible again.
Now double click on the Connect 247 icon. A Connect To window should appear. In the User name box, you should see your Connect 247 dial up username, as explained above (e.g. david@cymru247). The Password box should show a row of asterisks (*). These asterisks hide your actual password from prying eyes, but each * represents a letter or number in your password. If you like, you can use your mouse to highlight all the asterisks, press the key marked "Delete" on your keyboard, then type in your password again. If the box was blank, just type in your password. In either case, you'll see a * appear for each letter or digit in your password. Click in the "Save password" box if you want Windows to remember your dial up password and enter it automatically each time you connect using your Connect 247 account (Note - Windows does not always save your password if it fails to connect, so you may have to enter it manually until you finally connect successfully).
In the phone number field, you should see the appropriate dial-up Number you set earlier. It doesn't matter if there is a space between any of the numbers or not.
It does not usually matter what it says in the Dialling from box. Most often it will say New Location.
At this point you should be ready to try to connect again. Click on the Connect button and listen - if you hear your modem pick up the telephone line and dial, then all should be well.
If you still can't connect, contact the Connect 247 technical support department. Click here for details on how to do so.
If you have Windows XP, you need to click on the Start button, then select My Network Places. In the window that appears, click on View network connections in the Network Tasks area of the window. The window should change to display Dial-up connections in the top part of the window (and possibly LAN or High-Speed Internet below that.
In the Dial-up section, you should see an icon labeled Connect 247 followed by the name of the connectivity option you've chosen.
Use the RIGHT mouse button to click on the Connect 247 icon. If you see an entry in this menu that reads "Set as Default Connection", select this option to make your Connect 247 account your default dial-up connection. If your Connect 247 account is already your default dial-up connection, you'll see a menu entry that reads "Cancel as default connection" instead. DO NOT select this option.
Now Use the RIGHT mouse button to click on the Connect 247 icon again, but this time select Properties from the pop-up menu that appears.
This will cause a new window to appear on your screen, showing the phone numbers that Windows should use to connect to the Connect 247 service, and which device (modem) it should use.
IF THE AREA CODE AND COUNTRY/REGION CODE AREAS ARE BLANKED/GREYED OUT, and the Use Dialling Rules tick box is NOT ticked, as long as the full telephone number for the Connect 247 service you use is listed in the Phone Number section then, all is well. You can find out what the Area Code and Telephone number should be by logging in to the Connect 247 Control Panel at http://cp.cymru247.net, clicking on the Connectivity option, then on the List option, and then finally on the Setup Info link next to the line showing the name of the connectivity package you have chosen to use.
If the area code and country/region code areas are not blanked/grayed out, and the Use Dialling Rules tick box IS ticked, then the Area code and Phone number sections should have the area code and phone number of the Connect 247 connectivity package that you have chosen. See the paragraph above for information on how to find out what it should be.
Country/Region should read United Kingdom (44) (or similar).
Make sure there is a tick in the box that says "show icon in notification area when connected".
Above all this there is an area labeled "Connect Using". The name by which Windows refers to your modem or ISDN card should appear here (e.g. something like Standard 56K modem, Standard Modem, SupraExpress, Eicon Diva channel 0 or similar) with a tick next to it. If there is a tick next to the wrong modem, simply put a tick next to the correct modem and REMOVE the tick next to the incorrect modem.
Now click on the tab labeled Networking - you'll find it right at the top of the window, between the Security tab and the Advanced tab. "Type of Dial-Up Server I am calling" should read "PPP, Windows 95/98/NT4/2000, Internet". Under "This connection uses the following items", you should see an entry for "Internet Protocol (TCP/IP)". This should be ticked. You may have other items listed too, some with ticks and some without. It is best to leave these alone at this point.
Now highlight the "Internet Protocol (TCP/IP)" line and click on the Properties button. A new window should appear. There should be a blob in the "Obtain IP address automatically", and not in the "Use the following IP address" line. Similarly, there should be a blob in the "Obtain DNS server address automatically", and not in the "Use the following DNS server addresses" line.
Click on the OK button to get rid of this window, and then on the OK button on the older Window (Connect 247 Properties) to get rid of it too.
You should now be back at the Network Connections window. Double click on the Connect 247 icon. A new window called Connect 247 should appear.
In the User name section you see your Connect 247 connectivity package's dial up username (e.g. david@cymru247) as described above. The Password box should show a row of black blobs. These blobs hide your actual password from prying eyes, but each blob represents a letter or number in your password. If you like, you can use your mouse to highlight all the blobs, press the key marked "Delete" on your keyboard, then type in your password again. If no password/blobs are shown, just enter your password.
In the Dial section towards the bottom, you should see the appropriate Connect 247 dial-up phone number.
Click on Dial to dial the connection. If all is well, you should find yourself connected via the Connect 247 service. If Windows displays an error message to do with a communication problem with your modem, the problem may be to do with your modem's configuration. You should contact your modem manufacturer or PC vendor for help. Or, if all else fails, you can contact the Connect 247 technical support department. Click here for details on how to do this.
If you have Windows 200 installed, you need to click on the Start button, then select Settings, then Dial-Up Networking.
Doing so will bring up a new window on your screen containing your dial-up and other networking settings. There should be a minimum of two icons in this window, one labeled"Make New Connection", and one labeled Connect 247 followed by the name of the connectivity package you have chosen.
Use the RIGHT mouse button to click on the Connect 247 icon, and select Properties from the pop-up menu that appears. This will cause a new window to appear on your screen, showing the phone numbers that Windows should use to connect to the Connect 247 service, and which device (modem) it should use.
IF THE AREA CODE AND COUNTRY/REGION CODE AREAS ARE BLANKED/GRAYED OUT, and the "Use Dialling Rules" tick box is NOT ticked, as long as the full telephone number for the Connect 247 service you have chosen is listed in the Phone Number section then all is well. You can find out what the Area Code and Telephone number should be by logging in to the Connect 247 Control Panel at http://cp.cymru247.net, clicking on the Connectivity option, then on the List option, and then finally on the Setup Info link next to the line showing the name of the connectivity package you have chosen to use.
If the area code and country/region code areas are not blanked/grayed out, and the Use Dialling Rules tick box IS ticked, then the Area code and Phone number sections should have the area code and phone number of the Connect 247 connectivity package that you have chosen. See the paragraph above for information on how to find out what it should be.
"Country/Region" should read United Kingdom (44) (or at least something similar).
Above all this there is an area labeled"Connect Using". The name by which Windows refers to your modem or ISDN card should appear here (e.g. something like Standard 56K modem, Standard Modem, SupraExpress, Eicon Diva channel 0 or similar) with a tick next to it. If there is a tick next to the wrong modem, simply put a tick next to the correct modem and REMOVE the tick next to the incorrect modem.
Now click on the tab labeled Networking - you'll find it right at the top of the window, between the Security tab and the Sharing tab. "Type of Dial-Up Server I am calling" should read "PPP, Windows 95/98//NT4/2000, Internet". Under This connection uses the following items, you should see a listing for "Internet Protocol (TCP/IP)". This should be ticked. You may have other items listed too, some with ticks and some without. It is best to leave these alone at this point.
Now highlight the "Internet Protocol (TCP/IP)" line and click on the Properties button. A new window should appear. There should be a blob in the "Obtain IP address automatically" line, and not in the "Use the following IP address one". Similarly, there should be a blob in the "Obtain DNS server address automatically" line, and not in the "Use the following DNS server addresses".
Click on the OK button to close this window, and then on the OK button on the other Window (Connect 247 Properties) to close it too.
You should now be back at the Network and Dial-Up Connections window. Double click on the Connect 247 icon. A new window with Connect 247 in the title should appear.
In the User name section you see your Connect 247 dial up username (e.g. david@cymru247) as described above. The Password box should show a row of asterisks (*). These asterisks hide your actual password from prying eyes, but each * represents a letter or number in your password. If you like, you can use your mouse to highlight all the asterisks, press the key marked "Delete" on your keyboard, then type in your password again. If no asterisks are shown, just enter your password.
Click on Dial to dial the connection. If all is well, you should find yourself connected to the Internet via your Connect 247 account. If Windows displays an error message to do with a communication problem with your modem, the problem may be to do with your modem's configuration. You should contact your modem manufacturer or PC vendor for help. Or, if all else fails, you can contact the Cymru 1 technical support department. Click here for details on how to do this.
4) Setting up your connection manually (recreating from scratch):
If, for any reason, you need to set up your connection manually or to re-create your connection from scratch, please follow the instructions you'll find below.
To set up your connection manually you will need to know:
a) Your dial-up username (which ends in @cymru247)
b) Your dial-up password
c) The area code and telephone number that your computer must dial in order to connect to the Internet
All three of these items can be found by logging in to your Connect 247 Control Panel from http://cp.cymru247.net using the Control Panel username and password you chose when you signed up. Your Connect 247 username and password were also emailed to your "existing email address" when you signed up. Please note that your dial-up username in item a) above IS NOT the same as your Connect 247 Control Panel username. Please also note that your dial-up password as mentioned in item b) above is NOT NECESSARILY the same as your Connect 247 Control Panel password.
Once logged in to the Connect 247 Control Panel, you can find your dial-up username, password and dial-up number by clicking on Connectivity, then on List, then on the [Setup Info] link that will appear to the right of your connectivity package.
At this point you are ready to configure your computer to use the appropriate settings to connect to the Internet. How you do this depends on the version of Windows you have installed on your Computer. But please note that no matter which version of Windows you use, after following the instructions below you must ALSO DISABLE SOFTWARE COMPRESSION. A link to the instructions on how to do so appears below each section.
Please continue to the section that applies to the version of Windows you have:
If you have Windows 95 and 98: Double-click on My Computer, then double-click on Dial-Up Networking, then double-click on the Make New Connection icon and follow the instructions. Keep in mind that from Windows' point of view you will be setting up a connection to the Internet using a dial-up modem (even if you have ISDN or a highway line) and setting things up manually. If asked for the name of the computer or network or ISP you are connecting to, enter Cymru1.net or any other description you like: this will only be used as the name of the icon that Windows will create to let you connect to the Internet.
After you have finished, you must DISABLE SOFTWARE COMPRESSION. Click here for instructions.
At this point you have to make the new connection you have just created you "default" connection, which tells Windows you want to use the new connection whenever a program needs to connect to the Internet.
In order to do so, run Internet Explorer, click on Tools then Internet Options. Click on the Connections tab in the window that appears. You'll see a list of all the Internet connections you have on your PC in a list in the middle of the window. Click once on the connection you just created, then click on the "Set Default" button. Ensure that the option that says "Always dial my default connection" is selected. Click on OK.
If you have Windows ME , Click on the Start button, then select Settings, then Dial-Up Networking, then double-click on the Make New Connection icon and follow the instructions. Keep in mind that from Windows' point of view you will be setting up a connection to the Internet using a dial-up modem (even if you have ISDN or a highway line) and setting things up manually. If asked for the name of the computer or network or ISP you are connecting to, enter Cymru1.net or any other description you like: this will only be used as the name of the icon that Windows will create to let you connect to the Internet.
After you have finished, you must DISABLE SOFTWARE COMPRESSION. Click here for instructions.
At this point you have to make the new connection you have just created you "default" connection, which tells Windows you want to use the new connection whenever a program needs to connect to the Internet.
In order to do so, run Internet Explorer, click on Tools then Internet Options. Click on the Connections tab in the window that appears. You'll see a list of all the Internet connections you have on your PC in a list in the middle of the window. Click once on the connection you just created, then click on the "Set Default" button. Ensure that the option that says "Always dial my default connection" is selected. Click on OK.
If you have Windows XP , Click on the Start button, then select Control Panel.
NOTE: If you are have previously asked Windows to display the Control Panel in Classic View, in which case the background of the right hand side of the window will be white, before continuing please switch to Category View by clicking on the words Switch to Category View that you'll see on the right hand side of the window, in the blue area. When you are in Category View both sides of the window will be blue and fewer options will be displayed.
1) Click on Network and Internet Connections. A new page appears.
2) Click on the Setup or Change your Internet Connection. A new small window appears
3) Click on the Setup button in this new small window. Another small window appears, labeled New Connection Wizard.
4) Click on Next.
5) Select Connect to the Internet then click on Next
6) Select Setup my connection Manually then click on Next
7) Select Connect using a Dial-Up Modem then click on Next
8) Enter cymru1.net (or whatever you prefer - this will only be used to label the icon that will be created) in the ISP Name box.
9) Enter the full Area code and Telephone number your computer should dial to connect to the internet (as found in in the [Setup Info] page in your Connect 247 Control Panel) in the Phone Number box then click on Next.
10) Enter your dial-up username (as found in in the [Setup Info] page in your Connect 247 Control Panel) which ALWAYS ends in an @cymru247 in the User name box.
11) Enter your dial-up password (as found in in the [Setup Info] page in your Connect 247 Control Panel) in the Password box
12) Enter your dial-up password AGAIN in the Confirm Password box.
13) Make sure all three tick-box options are ticked in the bottom section, then click on Next.
14) Read the final page then click on Finish.
After you have finished, you must DISABLE SOFTWARE COMPRESSION. Click here for instructions.
At this point you have to make the new connection you have just created you "default" connection, which tells Windows you want to use the new connection whenever a program needs to connect to the Internet.
In order to do so, run Internet Explorer, click on Tools then Internet Options. Click on the Connections tab in the window that appears. You'll see a list of all the Internet connections you have on your PC in a list in the middle of the window. Click once on the connection you just created, then click on the "Set Default" button. Ensure that the option that says "Always dial my default connection" is selected. Click on OK.
My connection to the Internet keeps dropping or seems very slow. What can I do to solve this?
ISPs all over the world regularly receive complaints from customers whose connections to the Internet seem to drop on a frequent basis or seem to be low. And more often than not the customers blame the ISP for such problems, especially when they can connect to another ISP without the connection dropping or at a faster speed. But while such a conclusion may seem logical at first glance, in reality it is very rarely the fault of the ISP - instead it is usually down to a problem with your telephone line, your modem or your configuration. If you would like to know more on this topic, you'll find extra details below. But we'll start with some suggestions on what to do to solve the problem:
a) Do you have an internal modem, or an external modem connected to your PC via a USB connection? If so, try updating your modem drivers. Most modern internal modems (and also external modems that connect to your PC via a USB connection) are almost entirely software-based, and the software that runs them can easily be updated. Doing so often works miracles when you are having problems, and in some cases can even increase the speed at which you can connect to the Internet and download web pages, files and information. This sort of transformation can happen because the drivers supplied as standard with the modem when shipped can be old, or possibly even buggy, and don't work as well as they should or could. Please contact your modem manufacturer or PC supplier for details on how to obtain the latest drivers (or alternatively search Google for the model name of your modem and the word "driver" and the version of windows you have). But just as you should before installing any new software, please backup your PC in case something goes wrong during the installation process. And at the very least make sure you have a copy of the original modem installation disk in case you need to re-install the old drivers. If you have Windows XP or Me, it would also be sensible to create a Restore Point before installing so that you can easily roll your PC's configuration back to the point before installing the new drivers, again just in case something goes wrong.
b) Do you get your phone bills from a company other than BT? If you do then it may be that having your call routed over your "alternative carrier"'s telephone network is what is causing the problem. Contact your alternative telephone service provider and ask them how to route calls over BT's network instead of theirs for making calls to the Internet. Or try adding the digits 1280 before the area code of the number you use to connect to the Internet. For example, if the area code you use to connect to the Internet is "0808", try changing it to "12800808" or possibly even "1280,0808" -- the comma in the number adds a short pause which may be necessary in some cases to allow the telephone network to process what you want to do more easily.
c) Do you have call waiting/call diversion/voicemail or similar on your line? Sometimes the signals that these services send over your telephone line when a call comes in or a message is left etc can cause problems with your Internet connection (call waiting in particular). Try disabling them to see if it makes any difference. Call BT to find out how to do so.
d) Try adjusting your modem's configuration:
If your connection drops after being online for a while (as opposed to instantly), it may be that the telephone signal is being lost very briefly during the course of your Internet call. To solve this, try adding s10=250 to your modem's configuration string to increase the tolerance of your modem for such issues. One way of doing this is to double-click on the "Modems" or "Phone and Modem Options" icon in the Windows Control Panel. If necessary, click on the Modems tab to show your installed modems. Then click on your modem to highlight it then click on Properties, then on the Connection tab, then click on Advanced. Type s10=250 into the Extra Settings box and try connecting to the Internet again. With any luck your problem should now be solved.
If your connection drops immediately after you dial-up, or if it never connects at all, you may need to change how long your modem waits to be able to connect before giving up. This is usually controlled by the setting of the s7 register in your modem. Please view your modem's documentation for details on what options are available for you, but we recommend that you set it so that the call is not cancelled until at least 60 seconds have elapsed without a connection being established. You can tell the modem that you want to use this new setting in a similar was to setting s10=250 above, except that you would substitute s10=250 for s7=xxx where xxx is the value as outlined in your modem's manual.
An alternative method you can try is to add a series of commas (",") after the last digit in the number you use to connect to the internet. Each comma you enter adds a short delay after the number has been dialled, giving your modem a better chance to establish a connection with the remote modem. For example, if the number you use to connect to the internet is "0808 991 6180", try changing it to "0808 991 6180,,,". Try experimenting with a larger or smaller number of commas if three seems too many or too few.
e) Check your modem's physical connection. Try removing and replacing the cable connecting your modem to the phone line. Push all your connections into their sockets firmly. Carefully clean the contacts on the cable if necessary (but do not attempt to clean contacts within a telephone wall socket unless you know what you are doing and have taken appropriate safety precautions).
f) Try unplugging all telephone equipment other than your modem (including Sky Digiboxes). Some telephones and other telecoms equipment draw power from the telephone line even when not in use. They can also introduce noise on the line. Unplugging everything can therefore help solve the problem.
g) Try plugging your modem directly into the master telephone socket instead of an extension. This often helps to eliminate internal cabling problems.
h) If all else fails, call BT faults and explain that your connection to the Internet keeps dropping, and that you've followed all your ISP's instructions to help solve the problem but that it didn't help. They should suggest that they test your line, and increase the "gain on the line" if need be. If they don't suggest the latter option themselves, specifically ask them to do so. Increasing the gain on the line makes the volume just a little "louder". You probably won't be able to hear the difference, but your modem should. And if your problem is due to certain types of line noise or modem quality issues, making the line a bit louder can work wonders. Note that there are a number of levels of gain that can be applied to a line, so if at first it makes no difference, just call BT faults again and ask them to increase the gain again. Note: it can take anything from a few hours to a day for changes made to the gain of the line by BT to actually come into effect. Also note that too much gain on the line can also cause problems and may even make connection problems even worse.
SLOW CONNECTIONS CAN IN SOME CASES BE A SYMPTOM OF A VIRUS OR WORM INFECTION. Be sure to check your computer for viruses and also for other types of malware. Please click here for our extensive section on how to help keep your computer free of such problems and how to stay safe on the internet in general.
Extra details: Why can I connect reliably to ISP X but not to ISP Y? Surely this has to mean that there's something wrong with ISP Y?
Yes, at first glance it would seem logical to assume that there is something wrong with ISP Y if you cannot connect reliably to them even though you can connect with no problems with ISP X. But if you consider that someone in the next town (or even just next door) may have the exact opposite problem - in other words problems with ISP X but no problems with ISP Y- or indeed may have no problems connecting to either ISP, it puts a very different perspective on the situation, doesn't it? But why does this happen?
To begin with, not all modems are created equal. Although there are strict standards that all modems should adhere to in order to be able to talk to other modems properly, not all modems adhere to them as well as they should. In addition, some modems are better at dealing with modems that do not quite strictly adhere to the standards than others. And some modems are better at dealing with non-ideal line conditions than others (e.g. noise on the line, quiet lines and so on). And finally some modems have different default settings than others, which in some cases can cause problems until they are adjusted.
Secondly, not all telephone lines are created equal. Some are noisy (at least when it comes to modem communications - you may not be able to hear any noise during a normal telephone conversation). Others are too quiet. Others are fine most of the time but are susceptible to problems from time to time (e.g. during or shortly after windy or wet weather). And in order for a modem to communicate properly with another modem, it is important that the link over the telephone network between the two, from start to end, does not have too much noise on it, and also that it is loud enough. If the condition of this link is not ideal, problems can occur due to the limitations of modem technology and also due to limitations on the abilities of some modems when dealing with less than ideal situations as explained in the section on modems above.
Thirdly, the path of your call to an ISP over the telephone network can vary depending on your geographical location and which ISP you want to connect to. And if your telephone line isn't as good as it might be, and/or your modem (and drivers) isn't as good as could be, some paths may cause connection problems while others may not. The effect of this is most often felt with unmetered (0808 -type) Internet access services, as these usually route calls if a very different way to Pay As You Go (0845/0844-type) Internet access services.
It takes an unusually long time for the connection to be established after my modem dials
This can be caused by a number of things. But as long as the connection is eventually established, the problem is most likely due to having the "enable software compression" option enabled in the Properties of your Dial-Up Networking connection. Please click here to learn how to disable this option.
ISDN and router problems:
I have an ISDN or Highway line. How do I connect at 128K rather than just 64K?
First of all you need to subscribe to one of the Connect 247 services that supports 128K connections. These include our Connect 247 ISDN Standard, Connect 247 ISDN Premium and Connect 247 Pay As You Go packages.
If you have subscribed to an appropriate Connect 247 service, the next step is to configure your computer or ISDN adapter to connect at 128K rather than just 64K. Exactly how to do this depends on your ISDN adapter and the version of Windows that you have.
Your first step should therefore be the manual that your ISDN adapter came with, as all the information you need should be in there. However, you may wish to use the following brief guidelines which may help:
If it is an EXTERNAL ISDN adapter that DOES NOT connect to your computer via a USB port, then you'll almost certainly need to need to refer to the manufacturer's instructions as connecting at 128k with this type of adapter usually involves having to use a special software control panel supplied with the ISDN adapter.
For most (but not all) other types of ISDN adapter, you can usually do everything within Windows.
In Window XP:
1) Click Start, select Connect To, and then Show All Connections.
2) Right click on the icon for your Connect 247 service and select Properties
3) Put a tick on BOTH of the two ISDN adapter entries you'll see listed in the Connect Using box (they often listed simply as "ISDN Channel").
4) Click on OK
In Windows Me and 98
1) Click Start, then select Settings, and choose Dial Up Networking
2) Right click on the icon for your Connect 247 service and select Properties
3) Click on the Multi-Link tab at the top, select "Use Additional Device" and click on the last (or only) ISDN Adapter or channel shown in the list.
4) Click on OK.
PLEASE NOTE: When you connect at 128K, BOTH of the two channels provided by an ISDN or Highway line are used. This means that you cannot make or receive any additional calls when you are connected to the Internet at this speed. Conversely, when you connect at 64K you are only using one channel. This means that you can make or receive calls on the unused second channel when you are connected to the Internet at this speed.
If you are still unable to connect to the Internet at 128k after following these guidelines, please contact your hardware provider. Although we will do our best to offer suggestions, Cymru 1 does not provide support for third party hardware (or software).
I have an ISDN Router. How do I configure it? What if I have problems?
If you wish to use an ISDN router with a Connect 247 account you may find the following information useful. However please note that we cannot provide technical support for end-user hardware, so if you are have any difficulties connecting to the Internet or using your router even after reading the following information (and have checked with us to make sure your account is working correctly and that there are no faults on our network), please contact your router manufacturer for advice and not us.
1) Just like for a normal dial-up connection using a normal ISDN adapter, your router will require a) your username, b) your password and c) the correct dial-up number to use. This information can be obtained by logging in to the Connect 247 Control Panel (http://cp.cymru247.net) using your Control Panel username (which DOES NOT have @cymru247 at the end) and password, clicking on Connectivity then on List and then finally on the [Setup Info] link you'll find to the right of the name of your Connect 247 Package. If your account features a static IP address then the address allocated to your account, along with the correct subnet mask to use, will also be shown on the [Setup Info] page.
2) In addition, your router may require the following information:
a) Authentication type: PAP or CHAP? Either will do fine, but if you find your router won't connect reliably with its default setting, try forcing it to one or the other.
b) DNS Server (or Nameserver) IP addresses: You should configure your router/network to automatically pick up DNS addresses when the connection is established.If this is not possible for any reason and you need to manually configure DNS servers we suggest you use the excellent OpenDNS.com DNS servers: 208.67.222.222 and 208.67.220.220. You can find out more about the OpenDNS DNS Servers and the appropriate privacy policy at www.opendns.com but some of the benefits, especially if you are running a company or home network from a static IP include potentially faster lookups, the ability to block adult sites, block phishing sites and generally monitor your DNS traffic.
Please note that Cymru 1 Limited does not benefit financially in any way from your use of the OpenDNS DNS servers.
Please note that, depending on your router and network configuration, as well as or instead of adding these DNS addresses to the configuration of the router itself, it may also be necessary to add them to the TCP/IP configuration of the Ethernet adapter fitted in each connected PC. However it is always best to ensure that DNS addresses are configured automatically.
c) IMPORTANT: Some routers offer built-in data compression of various types (e.g.STAC). Data compression should be switched OFF for all types of Connect 247 account. Leaving software compression on may result in 100% packet loss, DNS problems and related issues. Please note that data compression is not the same as header compression - header compression can normally be left enabled.
d) Bandwidth on demand / dynamic bandwidth allocation / 64k / 128k
Most routers allow you to configure them to connect at 64k all the time, at 128k all the time, or to connect at 64k initially, then increase the connection to 128k when needed, and back to 64k when not needed (also known as dynamic bandwidth allocation or bandwidth on demand).
If you have a Connect 247 account that supports 128k ISDN access, we recommend that you choose the dynamic bandwidth allocation option unless you have an Unlimited account. However, if you have connection problems in this mode, try setting the router to connect at 64k only, then to 128k all the time, to see if this makes any difference before reporting the problem to technical support.
If you have a Connect 247 account that only supports 64k ISDN access then you must set your router to connect at 64k all the time.
Other problems:
I keep getting "page not found" errors / my connection keeps freezing/slowing down/it can take a long time to "register my computer on the network". What can I do?
All you need to do is disable (un-tick) the "enable software compression" option in your Connect 247 account's dial-up networking connection in Windows.
1) To do this you must first find the appropriate dial-up networking icon
In Windows 95 and 98, you double-click on My Computer,
then on Dial-Up Networking.
In Windows ME, you click on the Start Button, then on Settings,
then on Dial-Up networking.
In Windows XP you click on the Start Button, then on "Connect To", then on Show All Connections (or alternatively the Start button, then Control Panel, then Network/Internet connections).
Doing so shows you a list of all your dial-up connections. The one for us would normally be called "Cymru1.net -- Connect 247 xxx" or similar, where xxx is the type of your Connect 247 account (e.g. Lite, Standard and so on)
2) Having found the appropriate icon, RIGHT CLICK on this icon and select Properties.
You'll then be in the General Tab of the Dial-Up connection (where the dial-up phone number is shown).
If you have Windows 95, 98 or Me, click on the Server Types tab (or whatever the tab next to General is called). You'll see several tick boxes in there. The only one you need to have ticked is the one that says TCP/IP. Ensure that the "Enable software compression" one is NOT ticked. Click on OK to close the Properties window. You can then close all other open windows and connect to the Internet.
If you have Windows XP or 2000, you need to click on the Network tab instead of the Server Types tab (which does not exist in Windows XP). On that page you'll see a button that says Settings. Click on it. A small window will appear with three options. One of them is "enable software compression". Take the tick out of the box. Click on OK. Click on OK again. This should close the Properties window. You can then close all open windows and connect to the Internet.
This should instantly and permanently solve all page not found/freezing/slowing down you might have been experiencing.
PLEASE NOTE: IF YOU USE A ROUTER RATHER THAN WINDOWS ITSELF TO CONNECT TO THE INTERNET AND EXPERIENCE THE SAME TYPE OF PROBLEM, PLEASE DISABLE ANY COMPRESSION OPTIONS (OTHER THAN HEADER COMPRESSION) IN THE ROUTER THEN CHECK TO MAKE SURE YOUR DNS SETTINGS ARE CORRECT.