Cymru 1 Connect Dial-up Help

These help pages only cover our original Cymru 1 Connect service. This uses the 0844 535 1740 Pay As You Go dial-up number and includes an @cymru1.net email address.

If you are a Connect 247 Dial-Up customer (e.g. you have a Lite, Evenings & Weekends, Standard, Premium, ISDN or PAYG) you have come to the wrong page. Please click here for the help pages for the Connect 247 Dial-up service.

How to get Help and Support

You can find extensive information that can help you solve some of the most common problems in our online help pages.

For online help, hints tips and trouble-shooting information on connecting to the Internet
using your Cymru 1 Connect account, please click here

For online help, hints tips and trouble-shooting information on using email with your
Cymru 1 Connect account, please click here

For online help, hints tips and trouble-shooting information on using your
Personal Web Space, please click here

For online help, hints tips and trouble-shooting information on other topics, please click here

 

If the solution to your problem isn't covered in our online help, or you need clarification or additional details, you can contact us by Email and we'll do our best to assist you.

Cymru 1 Connect customers are eligible for Diamond Support and can contact the Diamond Support department by email at diamondsupport@cymru1.net
You will normally receive a reply within 24 hours.

 

If you don't want to use our email-based technical support facilities, you can alternatively contact us by telephone.

Cymru 1 Connect customers are eligible for Diamond Support and can contact the Diamond Support department by telephone on 0871 871 4747

Lines normally open 9:30am to 5:30pm Monday to Friday excluding public holidays. Calls to this number are charged at 10p per minute when called from a normal BT landline.

Before calling please check our Status pages or call 0870 950 4110 to check for any known issues or problems on our network.