Virtual Private Servers - Help and Trouble-shooting

This section contains helpful information on using and trouble-shooting your VPS and the Plesk control panel software

Read the manuals!

Comprehensive user manuals covering the use of the Virtuozzo Power Panel (Parallels Power Panel) and Parallels Plesk hosting control panel can be found on the User Manuals page.

We strongly recommend that you try to find the information you require in these manuals before you contact technical support by telephone or by email.

Parallels Plesk Knowledgebase and Forum

Comprehensive information to help you trouble-shoot the majority of problems you might encounter when using the Parallels Plesk hosting control panel can be found in the Parallels Plesk Knowledgebase.

Alternatively you may find the solution to your problem by searching through or posting on the Parallels Plesk user to user discussion forum which is located at http://forum.swsoft.com/forumdisplay.php?f=113

We strongly recommend that you try to find the information you require in the knowledgebase or forum before you contact technical support by telephone or by email.

Hints and Tips

A wide range of hints and tips, including how to get started with Plesk, the importance of Security an extensive look at setting up and using DNS and nameservers, can be found in our VPS Hints and Tips page.

We strongly recommend that you try to find the information you require in this page before you contact technical support by telephone or by email.

Contacting Technical Support

If the solution to your problem isn't covered the User Manuals, knowledgebase, forum or hints and tips page, please contact us and we'll do our best to help.

By Email:
Gold and Silver hosting customers are eligible for Diamond Support and can contact the Diamond Support department by email at diamondsupport@cymru1.net. You will normally receive a reply within 24 hours. Email is the preferred method of contacting the Diamond Support department.

By Telephone:
Gold and Silver Hosting customers are eligible for Diamond Support and can contact the Diamond Support department by telephone on 0871 871 4747. Please only call the Diamond Support department by telephone is the matter is extremely urgent.

Lines normally open 9:30am to 5:30pm Monday to Friday excluding public holidays. Calls to this number are charged at 10p per minute when called from a normal BT landline.

Before calling please check our STATUS pages or call 0870 950 4110 to check for any known issues or problems on our network. Please also read through the extensive information you'll find on our website and in the User Manuals before contacting Technical Support. Please only contact us by telephone if you have a very urgent problem.